Refund Policy

Last updated: October 15, 2026

We want you to be satisfied with your purchase.

7-day guarantee

You may request a full refund within 7 days of purchase, as provided by the Brazilian Consumer Defense Code (art. 49), with no questions asked.

How to request

Use the Request Refund tool on our home page with the e-mail used at checkout and your order number, or write to support@primeinfoproducts.com.

Processing time

Approved refunds are sent back to the original payment method. Depending on your bank or card issuer, the amount may take up to 2 billing cycles to appear.